Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

Terms & Conditions for a refund?

  • Within 30 days of receipt of your shipment
  • In original condition, all tags attached
  • Unwashed and Unworn
  • In the original packaging

What if my item is faulty?

  • If you're looking to return a faulty or damaged item we are here to help, please send us an email to orders@likeaqueen.com.au
  • We may refund the total cost including postage costs if approved

Can I exchange an order?

  • You're not able to return items for exchange, if you want to change for a different style, size or colour, you'll need to place a new order
  • Please note, we do not pre order or hold stock of any kind and cannot guarantee the item you are after will be available after we process your refund.

Will you refund my delivery charge?

  • We only refund the cost of the item purchased
  • Delivery charges are not refunded when you return items from your order, even if the whole order is returned.

What items are non-refundable?

  • Books & Sale items

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

How much does it cost to start a return?

  • Returns must be made at your own cost. Please return using a standard trackable service.

What if i paid via afterpay?

  • If you are approved then your refund will be processed via afterpay within 2-10 business days after recieving your return. All payments made will be refunded and any future payments scheduled will be cancelled.

How can I check the status of my return?

  • Enter your order number and email address in the fields above and check your return status

How do start a return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

How soon will I get my refund?

  • Once your return is received and inspected your return we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Still have questions? Email us at orders@likeaqueen.com.au with your full name, order number and we will get back to you shortly.